Seven Castles

Shanghai Telecom 2000- -

                                      

December 15, 2000

 

Shanghai Telecom was founded in the process of strategic restructuring of postal and telecom sector

Shanghai Telecommunications Corporation, a member of China Telecom (Group), was officially founded with an unveiling ceremony on July 1, 2000, as a result of strategic restructuring of postal and telecom sector under the decision made by the CPC Central Committee and the State Council. Created on the basis of the fixed-line networks and associated assets of Shanghai Telecom, the corporation has the qualifications of a legal person and is a wholly funded subsidiary of China Telecom (Group). It claims the registered capital totals 6.385 billion Yuan, the total value of assets 25.3 billion Yuan and 20,000-strong members on the staff.

Its business lines mainly cover all types of fixed-line infrastructure for domestic/international communications and a wide variety of services from voice, data to video and multimedia and information services based on telecom networks. The related activities, such as system integration, research and development, technical services, consulting, advertisement, sales of communication equipment, designing and construction and other services authorized by China Telecom (Group) are involved as well.

Shanghai Telecom is committed to conduct market-oriented business, leverage leading edge communications technologies, exploit telecom and information services, enhance management, improve service quality, deliver quick, easy and accurate communication services, enhance the corporation's economical benefits and competitive edges with a prerequisite of satisfying the social needs. .

The corporate mind of Shanghai Telecom is "Internal teamwork for first-class telecom, Quality services for customer satisfaction".

The vision of Shanghai Telecom is to establish itself as an enterprise that represents the strength of Chinese telecom industry and international competitiveness. By 2005, the corporation will become a world-class operator with international competitiveness and a leading player in China with a strongest customer base, state-of-the-art technologies, full scale of services, advanced management and high quality of service.

Message from General Manager

Tackling new challenges on the way towards the new century

As the reform goes step-by-step, Shanghai Telecommunications Corporation of China Telecom (Group) was founded after the separation of postal and telecom business, independent operation of mobile and paging services and separation of operating and regulatory functions. This is a great achievement under the decision made by the CPC Central Committee and the State Council to strategically restructure postal and telecom sector, and a new milestone on the roads forward.

The reshape of Chinese telecom industry is the natural trend of the times in which market-oriented economy is booming. Market competition brings about the unprecedented challenges to the operators. The rapid evolution of telecom technologies pose challenges to the traditional ones commonly used in fixed-line networks, requiring timely upgrade and improvement.
Shanghai telecom business enjoys a long history of over 100 years. Shanghai Telecom, as a main player in Shanghai, is a decisive force in the process of building Shanghai into an international metropolis. After ten years of extraordinary development, Shanghai Telecom has already deployed the largest metropolitan high-speed broadband information network in China, which has a core network of 8+90ATM, with node capability of 40G, shaping the framework of the information superhighway in Shanghai. FTTZ or FTTB rates are over 90%. A brand-new Shanghai Optical City will be established shortly. Through high-capacity submarine optical cables linking different destinations including the United States, Japan, Europe and Asia, Shanghai international info-port is on the horizon. The recent years witnessed that Shanghai Telecom had already deployed a massive Internet access platform with the capacity of 1.5 million and the bandwidth for international gateway of 1000M. The service offerings include Shanghai Online II, ISDN, ADSL and FTTB+LAN. Shanghai Telecom will make a due contribution to boost the whole IT industry and the informatization process in Shanghai.

Challenges and opportunities are emerging in the same time. The 21st century means an era of informatization, when the bright perspectives of telecom and IT industry manifest. Powerful network capabilities, plus advantages in talents, R&D and management, accumulated with long-term endeavors are huge assets to Shanghai Telecom. On the basis of continual growth of traditional services, broadband multimedia services will be created, access networks built, construction of its own broadband information databases accelerated, the business scope of information consulting extended, and greater contribution made to the informatization of national economy and society in Shanghai.

Advanced technical installations and transmission networks

Communication networks
The SPC-based local telephone network by Shanghai Telecom covers 6430 km2 of the whole city. By the end of 2000, the total capacity of local telephone exchanges in Shanghai topped 6 million lines and telephone subscribers numbered 5.5 million. The teledensity climbs up to 42% and the telephone set penetration rate 52.73%, residential rate 77.91%, much higher than the average of that in other cities of China.

Shanghai Telecom has a total capacity of 20 thousand available at its international exchanges. The total capacity of domestic toll exchanges reached 126 thousand. Powered by 11,000 international circuits or circuits linking Hong Kong and Macao and 116 thousand domestic circuits, Shanghai is a hub of domestic and international communications.

Three-dimensional communications
Shanghai Telecom has three-dimensional communication networks. 5 international submarine optical cables landing in Shanghai and 8 domestic fiber-optic trunks passing by Shanghai link Shanghai with the other parts of the country and the rest of the world. Many other communications, such as microwave communications, satellite communications and emergency communications serve as alternatives, to provide multiple services and options including data communications, multimedia communications and IN services.

Technical installations
The local and toll public telecom networks in Shanghai are fully SPC-based and the transmission digitized. The networks are basically integrated and the subscriber lines going optical. With optical cables as transmission media, by using SDH transmission equipment and DWDM technology, the transmission networks are among the best ones in the world in terms of technology and capacity. The latest ATM broadband systems heavily employed over the networks prove that Shanghai Telecom achieved a qualitative leap in technology.

ATM-switched broadband network
The ATM-switched broadband network by Shanghai Telecom completed in 2000, has 8 core nodes with a switching capacity of 40G, interconnected by optical fibers at a rate of 622M and 90 edge nodes covering the whole city. Edge nodes are connected to core nodes via 2 optical fibers at a rate of 2.5G. The network has capabilities of high-capacity broadband switching, network blocking control, traffic control and QoS control. Points of presence cover the entire urban and suburban areas, and interconnection between networks in four major cities of Beijing, Tianjin, Shanghai and Guangzhou was realized.

ADSL broadband access
Launched by Shanghai Telecom in recent years, ADSL access is a flexible and cost-effective broadband access means, providing high bit-rate voice, data and video services via standard telephone lines. The common bit-rate for downstream it supports is up to 8Mb/s, 150 times of what standard 56k modem could offer, while that for upstream is up to 640k, 256 times more than standard telephone in terms of bandwidth. ADSL could be widely used in high-speed data transmission, VOD, LAN interconnection and distance learning, etc. The expansion project of ADSL broadband access network by Shanghai Telecom was complete. The number of DSLAMs is up to 166, covering 105 end offices in the urban area, 20-odd end offices in the suburban area and 60-plus office buildings or intelligent quarters, with the total subscriber base of 4 million in those areas.

Diversified new telecom services
While building the world-class communication facilities, Shanghai Telecom is stepping up efforts to launch new telecom services. Following the audiotex services known as 160 and 168, N-ISDN, data services via dedicated lines, CDPD, Shanghai Online, Internet services known as 163 and 8163, other new telecom services, including local IN services, videoconference, distance learning and e-commerce were launched.

Local IN services
Local IN (Intelligent Network) services are those IN services delivered by the intelligent network built on the basis of Shanghai local telephone network. A host of services including mass calling (MAS), televoting (VOT), advertisement by telephone (AD), freephone (FPH), universal personal telecommunication (UPT), universal access number (UAN), wide area centrex (WAC) and Internet call waiting (ICW) are available over Shanghai local intelligent network. Its complete network architecture and appropriate environment for service creation and operation enables a range of tasks including IN service creation, debugging, development, announcement update, service statistics and billing.

Videoconference
Shanghai Telecom has set up two videoconference systems over ISDN and dedicated lines to be complementary each other to address needs of various customers. In 2000, the usage of videoconference was recorded as 700 port-hours and 200 meetings.

Shanghai public distance learning network
Shanghai Telecom connects a number of higher learning institutes and training bases with ATM broadband network to offer interactive distance learning by using multiple means of two-way video systems, video broadcasting system, electronic board data interaction system, online courseware on demand system, BBS, electronic mail, etc. A management center for the distance learning network was established, which could conduct resources allocation and distribution with MCU. Shanghai public distance learning system, jointly launched by Shanghai Telecom and Shanghai Education Commission, Fudan University and Jiaotong University is currently one of the technology-advanced application systems via most schools interconnected with public broadband network in China. Shanghai Middle and Primary School Education Information Network has already been in practical use.

Electronic commerce
The great efforts have been made to promote electronic commerce, B to C and B to B applications in particular. SHTEOL (Shanghai Telecom Enterprise OnLine), an ultra-large application platform for enterprises going online was commissioned in October 2000 to start at a set of easy-to-use micropayment platform, to open online shopping centers and promote the roll-out and popularization of electronic commerce. The growth of EDI service will continue in the same time.

VOD
Based on development of the broadband information platform, VOD is in a process of promotion. Shanghai Telecom has already established a master studio and an information production center, to facilitate further development of VOD. For the time being, 300 hours of MPEG-2 program (4M) could be stored in the 700G-hard disk at the information production center.

Customer-oriented quality service
"Customer first, sincerity for credit" is the fundamental principle for public services by Shanghai Telecom. Shanghai Telecom will be customer-centric to get interface with customers optimized, operation processes simplified, service platform unified, supervision and management strengthened, and public services modernized.

Mass service structure
Business outlets: 4 first-class integrated telecom business departments which could handle all sorts of telecom services; 18 second-class telecom business departments and 3 third-class telecom business agencies; approximately 200 agencies authorized by various telecom operating offices.
Service measures: In addition to counter services for application handling and consulting, service platform via telephone with special codes of 1000, 170, 180 and 189 are provided, to deal with customer's inquiries, applications for various services and complaints concerning service quality.
To facilitate subscribers to pay bills, eight banks including Bank of Communications, Bank of China and China Construction Bank and post offices deliver services allowing payment with banking cards, and a number of banks and supermarkets have services for telecom toll collection.

Premium customer service structure
Shanghai Telecom, in its business operation, sharpens its focus on the emphasis to its premium customer service.  The premium customer service departments were launched to cater for one-stop shopping service used by premium customers including CPC, Government and PLA bodies, science, education and health sectors, banking sector, manufacturing industry and hotels. Customer agent service is available to about 300 organizations in 5 development zones in the city. In 2000, Premium Customer Service Center was established to offer "green path" for premium customers who benefit from the best comprehensive services ranging from application acceptance, system integration to maintenance and support.

 

- 作者： zhangliping 访问统计：　2005年03月17日, 星期四 05:20 加入博采