Seven Castles

Ideal-BILLING- -

                                      

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Overview Ideal-BILLING is a relatively mature product by Shanghai Ideal after years of development and improvement. It is implemented by interconnecting with various service systems of telecom operators, consolidating related customer data and integrating telecom accounting management process. Architecture switch Internet access system audiotex system PHS system IN system data service rental service external system layer customer service system telecom operator's corporate network other telecom services payment-demanding system interface layer—external interface subsystem data collection subsystem credit management subsystem high-cost alarming subsystem account cancellation subsystem billing processing subsystem core layer system management system monitoring module management process scheduling security management, etc. default-in-payment management subsystem accounting processing subsystem customer service subsystem inter-network settlement subsystem application layer data management subsystem decision-making analysis subsystem real-time settlement subsystem service systems of banks Green Card system of postal bank online payment system Features  Real-time Real-time online collection, real-time billing and settlement.  Support functions of customer services featuring "customer-centric" Enable customized account sheets, flexible payment means, diversified preferential packages for customers, payment-demanding, and allow customers to freely select the desired accounting terms (that can be set in a flexible manner) etc.  High-cost control Real-time tracing of high communication cost for the cost control.  Full functions to verify and check Full functions to verify and check at each milestone in the process of billing and accounting to ensure accuracy of system data. In case of any errors detected, it will go back to the previous phase to stop errors from going further.  Abundant functions of statistics and analysis Use statement primitives to fulfil various functions of statistics and analysis. This technique is quite effective when used for meeting the diversified, ever-increasing and changing requirements of statements.  Support multiple services More adaptable and scalable, supporting emerging telecom services.  Support finance-class processing in accounting and payment collection Provide functions to cancel accounts after verification and tightly connects the accounting functions with telecom operator's finance system.  Dealing with casual customers Support functions of casual settlement, online collection, inter-network settlement and other kinds of settlement.  High reliability and security High reliability in system operation and high security of system data. Success stories  Telecom billing and accounting system  Billing and Accounting System for Shanghai Telecom  Billing System for Mobile Phones in Shanghai  Real-time Billing and Settlement System for IP-based Services by Shanghai Telecom P1 Ideal-BILLING P2 Objectives  Customer-centric accounting system, offering diversified services to customers  Set up a centralized billing and accounting center featuring integrated services, accurate settlement, timely processing and highly data-sharing  Set up a billing and settlement system featuring online and real-time data collection      Set up highly reliable architecture featuring disaster recovery and cross-backup  Highly secured system data P3 Positioning - IT-based Management BI and decision support system business analysis system customer service and management (CRM) customer service system marketing system accounting and settlement system network resource management (core of ERP) network resource management system integrated network management system management support finance management system human resource management system planning and project management system integrated office work service system information system for primary behavior information system for secondary behavior decision-making layer management layer operation layer P4 Architecture switch Internet access system audiotex system PHS system IN system data service rental service external system layer customer service system telecom operator's corporate network other telecom services payment-demanding system interface layer—external interface subsystem data collection subsystem credit management subsystem high-cost alarming subsystem account cancellation subsystem billing processing subsystem core layer system management system monitoring module management process scheduling security management, etc. default-in-payment management subsystem accounting processing subsystem customer service subsystem inter-network settlement subsystem application layer data management subsystem decision-making analysis subsystem real-time settlement subsystem service systems of banks Green Card system of postal bank online payment system P5 Features  Real-time  Support functions of customer services featuring "customer-centric"  High-cost control  Full functions to verify and check  Abundant functions of statistics and analysis  Support multiple services  Support finance-class processing in accounting and payment collection  Dealing with casual customers P6 Features  High reliability and security  Scalability  Use middleware technology  Network standby  Mass data processing  Operation auditing and event tracing management P7 Functions  Data collection subsystem Data collection function means the collection of settlement data and raw data, and pro-processing of these data. Data collection function includes sub-functions of data collection, exception handling and log management.  Billing subsystem After data collection and consolidation, an original account with standardized format is created. This account, with no additional information, describes the original features of raw data. Billing is to add primary rating and discount rules and adapt these accounts to the database structure. In case of exceptional accounts, separate processing is necessary. P8 Functions  Accounting subsystem Account-issuing process is to link the consolidated data of communication cost derived from billing consolidation with customer data, customer accounting data and equipment type data, give different discounts to customers in accordance with the different customer type and discount type, and create accounts as required by customer's payment method and account-issuing.  Account cancellation subsystem Account cancellation is to cancel accounts of subscribers who pay for the services.  Debt subsystem For those subscribers who does not pay for the services after the deadline of payment, the related data will enter the automatic payment-demanding system for payment-demanding, creating records of fines for delaying payment. The ways for payment-demanding can be set by subscribers' credit, amount of debts and how long payment is delayed. P9 Functions  Data management subsystem Centralized management for subscriber data, key account data, system data, billing rules and other data.  Credit management subsystem Decide subscriber's credit class by comprehensive factors like subscriber's usage of telecom services, costs for telecom services and payment records, and implement management of credit registration.  Customer service subsystem Provide customers accounting service functions like account acceptance and account inquiry.  High cost alarming subsystem Provide multiple policies to monitor high cost account and create high cost alarming report.  Real-time settlement subsystem Fulfil settlement for all the accounts with processed data related to subscriber's usage of services. P10 Functions  Inter-network settlement subsystem Fulfil inter-network settlement between carriers.  Decision-making analysis subsystem As part of billing and accounting system, its functions are to prepare statistics and analysis of various kinds based on the first-hand data in the accounting system and figuratively present these data to the management, marketing department and other department concerned.    External interface subsystem As the core of telecom business operation, Ideal-BILLING maintains close ties with other systems. This subsystem provides standardized interfaces with external systems.  System management subsystem Detect system performance to ensure normal operation of the system. Back up the operation system on a regular basis, deploy firewall to ensure system security. Ensure authorized access with access control. Monitor and examine the system operation with log management. P11 Thanks!

- 作者： zhangliping 访问统计：　2005年02月12日, 星期六 20:52 加入博采