Seven Castles

Professional Etiquette

                                      

May 12, 2008

 

As a working professional it is expected from you to understand the culture of your workplace and thus, it becomes essential to follow some basic professional etiquette. The basis of professional etiquette stands on the ethics of respecting other individuals in your workplace and displaying courteous behaviors while business interactions. Professional etiquette can have long-lasting and far-fetched impact on professional life; be it your personal career growth or a rising business for your company. Your professional etiquette can thus put you in the good/bad book of your immediate boss or potential clients.

 

There are some basic professional etiquette tips you can follow to make a great impact on everyone in your company.

 

Conversation Etiquettes

 

Avoid talking about topics that evoke opinions or emotions. 

 

Always listen to others attentively. A good listener is always dear to every client. Speak only when the other person has finished talking instead of interrupting in between.

 

Keep a low but clear and calm voice while conversing. Your tone should always be polite.

 

While conversing always look into the eyes of the other person and avoid showing your back or looking elsewhere.

 

Keep your conversations short and to the point instead of getting into irrelevant topics and discussions. Remember this is a business talk and not a family reunion.

 

Maintain your sobriety and politeness even if the client speaks something offensive or rude and avoid replying back in harsh tone/words.

 

Avoid fidgeting with your dress or putting your hands on the face while in a conversation.

 

Handshake Etiquettes

 

When shaking hands always offer a firm handshake with your fingers titled down and your thumb up. However, ensure your handshake is not so firm that it crushes or hurts the other person's hand. This indicates that you are dominant.

 

Limit the time of handshakes to two to three seconds and take your hand back gracefully.

 

Avoid patting on the back of the hand.

 

While shaking hands, greet the person by looking into his/her eyes.

 

When meeting people of celebrity status you should never offer your hand first and place them in an awkward situation. 

 

Dressing Etiquettes

 

Always wear neat and nicely pressed formal clothes. Choose corporate shades while you are picking up clothes for your office wear.

 

Women should avoid wearing exposing dresses and opt for little but natural make-ups. Men need to keep their hair (including facial hair) neatly trimmed and set.

 

Always polish your shoes.

 

Keep your nails clean.

 

Wear clothes you are comfortable in and can carry well. This is very important while you are in a business meeting or client presentation.

 

Introduction and Greeting Etiquettes

 

When you are getting introduced, either shake hands or nod your head.

 

If you are in charge of introducing other people always introduce the lower ranked person to the higher ranked one.

 

When first introduced, stand up to meet or greet the person.

 

When exchanging business cards, it is polite to look at the card and make some sort of comment, even if it is just a confirmation.

 

Electronic Communication Etiquettes

 

While communicating with your colleagues, seniors or clients through emails, always address the person with "Dear", "Hi" or "Hello" followed by a title (Mr./Mrs./Miss etc.) and his/her name and end your mail with "Yours Sincerely" or "Yours Truly", whatever suits best with your name and designation. Also, always mention a "Subject" to all your official mails.

 

Keep official mails preferably short and precise. However, if the subject demands elaborate details and explanations, go ahead but use a friendly formal language instead of a casual one.

 

While speaking over telephones, always greet the other person while starting and ending the call. Always speak politely.

 

Include your contact details and the date while sending faxes.

 

While participating in conference calls introduce all the participants to each other at the beginning.

 

Dining Etiquettes

 

Always be courteous while official dinners. Offer the seat to your guest first. If you are the guest, be punctual and thank the host for the dinner.

 

Avoid opening your mouth and chewing food.

 

Initiate conversations while waiting for the food.

 

Avoid pointing the knife or fork towards the other person while eating and speaking.

 

Allow your guest to select the menu and wine.

 

If something unwanted has gone to your mouth, place the napkin in front of your mouth tactfully and bring it out instead if putting your hand inside the mouth to get rid of it.

 

Avoid talking when there is food in your mouth.

 

Learn the basic table manners before you go out to dine with a potential client or an important business meet.

 

General Etiquettes

 

Always be punctual at your workplace.

 

Switch off or put your mobile/cell phones in silent mode while in a conference call, business meeting or corporate presentation. In case it is an urgent call, you need to take excuse yourself and take permission from the others for taking the call.

 

Avoid digging your nose in public.

 

Use handkerchiefs when you are coughing/sneezing in public.

 

When in a meeting room, always stand up to greet the seniors if they arrive after you.

 

Try to ignore and overlook funny or embarrassing involuntary sounds, including farts, when in a meeting or official conversation.

 

If you have forgotten somebody's name ask him/her politely saying that you are sorry that you cannot remember the name.

 

Always keep a comfortable distance while conversing with others. Avoid standing or sitting too close to the other person. An arm's length would be ideal to maintain the comfort zone.

 

Be careful while smoking and drinking when you have company. Find out if the person is comfortable with your smoking. Avoid excessive drinking when in a client meet.

 

It would be nice if you hold the door for the person who is coming immediately behind you.

【作者: zhangliping】【访问统计:】【2008年05月12日 星期一 05:41】【注册】【打印】